Provision of Services Regulations 2009 and Useful Information

Grace Jones MIPA MABRP, David Perkins FABRP, Rishi Karia FABRP, Lisa Thomas MABRP, and Karyn Jones MABRP are all fully authorised to act as Insolvency Practitioners by the Institute of Chartered Accountants in England and Wales (ICAEW).

Our insolvency practitioners are bound by the rules of the ICAEW including any that relate specifically to insolvency.  The rules of the ICAEW that licences our IPs can be found here.

​In addition, our practitioners are bound by the Statements of Insolvency Practice (SIPs), details of which can be viewed here.

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found here

At Parker Andrews we always aim to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes or dissatisfaction to arise from time to time.  As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should speak to the Insolvency Practitioner (“IP”) to discuss. 

If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing.  This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint, where appropriate, with input from someone unconnected with the appointment.

Most disputes can be resolved amicably either through the provision of further information or following discussions.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences us.  However, you do not do so directly, but through the Insolvency Service. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner or you can email insolvency.enquiryline@insolvency.gov.uk; or by phoning 0300 678 0015.  Information on the call charges that apply is available at https://www.gov.uk/call-charges.

Parker Andrews Professional Indemnity Insurance is provided by Omnyy for and on behalf of ‘Accelerant Insurance Europe SA. This professional indemnity insurance provides worldwide coverage excluding the United States of America or Canada.

Parker Andrews is registered for VAT under registration number 995 2863 60.  Fees and most disbursements are subject to VAT.  Unless stated otherwise, any costs reported in communications, including fee estimates are stated Net of VAT.

Parker Andrews is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on Parker Andrews’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

Parker Andrews has a zero-tolerance approach to bribery and corruption and we are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate. 

Parker Andrews requires all those who are associated with us to observe the highest standards of impartiality, integrity and objectivity.

Parker Andrews prohibits anyone acting on its behalf from:

• bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
• accepting a bribe: this includes requesting, agreeing to receive or accepting any financial, or other kind of advantage;
• bribing a foreign public official; and
• condoning the offering or acceptance of bribes.

Parker Andrews will:

• not do business with others who do not accept our values and who may harm our reputation;
• maintain processes, procedures and records that limit the risk of direct or indirect bribery;
• promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
• investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
• review this policy regularly and update it when necessary.

Our registration for data protection with the Information Commissions Office is ZB100816. 

The data controller is Parker Andrews Limited of 5th Floor, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.

For more information see our privacy policy page